This week starts with the announcement from the India’s largest car maker Maruti Suzuki, on a Monday Maruti Suzuki recalled 3,796 units of newly launched mid-sized sedan Ciaz due to suspected faulty clutch in the manual version of the car manufactured till 7 November 2014. The company seems to be proactive in providing service regarding inspecting and replacing faulty parts in the clutch operation system. Launched in the month of October this year, Ciaz is segment bestseller and getting a healthy response from the customers. This is Maruti’s third car which is in recall this year, earlier this year in the month of September Maruti Suzuki recalled 69,555 units of diesel cars manufactured between March 8, 2010 and August 11, 2013 including Dzire compact sedan, swift and Ritz hatchback.
Company dealers have already started communicating with customers regarding the problem and all the inspection and replacement of any component is done for free of cost by the company. Maruti Suzuki has also started a section on their website in order to help customers ascertain whether their car falls under the category that requires attention by filing the chassis number which is embossed on the vehicle ID plate and is also in the vehicle invoice / registration documents in the given field. “MSI will proactively undertake a service campaign to inspect a suspected fault and replace the relevant part of the clutch operation system of a batch of 3,796 Ciaz (manual transmission) cars,” the company said in a statement. According to company this is a service campaign to minimize any future inconvenience to customers.
Maruti Suzuki is not the only one in the series, last month US car major Ford had announced to recall 3,072 units of Ford Fiesta in India to install for free a waterproof glow plug control module. Including Mahindra and Mahindra, General Motors, Toyota and Honda after a voluntary recall started by the Society of Indian Automobile Manufacturers for safety related issues.