Jeep India replaces customer’s Compass SUV with new vehicle after suspension failure

Jeep India has replaced the defective Compass SUV whose suspension failed in just 3 hours after delivery. Mr. Jayanta Phukan of Assam wrote about his ordeal on Facebook, when his brand new Compass had suspension failure while he was driving from Guwahati to Duliajan. The company’s customer service team has now offered to exchange the defective Compass with a new vehicle and the issue now stands resolved.

Jeep India also issued an official statement about this issue yesterday,

The FCA customer service team attended to Mr. Phukan as soon as we were informed about the incident, and we resolved the issue within 24 hours. We are investigating this incident thoroughly and are not aware of any other instances. Nonetheless, we are immediately reviewing and reinforcing our quality assurance activities to further ensure the quality of our vehicles in the marketplace. 

The customer of the Compass also replied to a Facebook user’s query on the action Jeep is taking on this issue with the following comment. Here is the screenshot of the same.

We are happy that Jeep has resolved this issue quickly without making the customer wait for a repair. Such critical failures should not happen on brand new cars, and we also hope that Jeep has taken adequate precautions to prevent this from happening to other customers. More manufacturers should take Jeep as an example and be proactive in resolving such critical issues, especially those faced by owners of brand new vehicles.

The Compass is Jeep India’s lowest priced and highest selling SUV. It is offered with 2 engines – a 1.4 turbocharged petrol with 160 Bhp and 250 Nm, and a 2 liter Fiat Multijet turbocharged diesel with 170 Bhp and 350 Nm. Both engines get 6 speed manual transmissions as standard. The petrol engine also gets a 7 speed, twin clutch automatic gearbox. Later this year, Jeep will offer a 9 speed automatic gearbox on the diesel Compass as well.  Prices of the Compass start from Rs. 15.2 lakhs, ex-showroom Delhi.

News Source: Cartoq


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